Visitor Processing
To provide more enhanced security to the office tenants, a touch-free visitor check in process is in place at 1001 Pennsylvania Avenue. Using a QR code sent via e-mail to all pre-registered visitors, the Kastle Visitor System (myKastle) (opens in new window) delivers highly efficient visitor management. From pre-registering known visitors to handling unannounced guests, the QR Visitor Pass swiftly and securely processes your visitors to decrease lobby congestion, as well as records the visitor activity in access control data for auditing purposes.
Pre-Authorizing Visitors
Tenant designated personnel will need to pre-authorize visitors to the building by entering visitor names into the myKastle.
To enter visitors into MyKastle, the individual will need to have a Kastle issued card and set up a username/password account through MyKastle. The individual is only able to use the visitor management functions for their firm. They do not have any administrative rights within the system. The Visitor Management functions allow the individual to authorize visitors as well as run a report showing the visitors they authorized the day before. Individuals within the firm that have administrative rights may run the same reports that will show all the firm’s visitors.
It is important when pre-authorizing a visitor that the time entered should be before the scheduled appointment and not be the time a meeting starts. The system is in real time so if a visitor arrives before the time entered on the Authorized list, the visitor’s name will not appear. The officer will then follow the Non-Authorized Visitor procedure detailed below. We recommend that the time entered in the “Earliest Time” be at least 30 minutes prior to the scheduled event. Please enter an end time if known.
Visitor Interaction – Pre-Authorized Visitors
1001 Pennsylvania has streamlined the visitor processing experience by installing Bluetooth enabled e-readers in the turnstiles and passenger elevators. The e-readers allow visitors and tenants alike to utilize their smart phone as their mobile credential which will get them through the turnstiles/elevators. Registered visitors will now receive an email with a link to download the KastlePresence App, which they can do ahead of their visit.
Visitors without a cell phone or not wishing to download the Kastle App
Upon arriving to the building, the visitor should report to one of two security desks: the primary security desk at the Pennsylvania Avenue entrance, and for those that have arrived and used the parking garage, the security desk located at the 10th Street entrance.
The visitor will be asked to present a picture ID such as a driver’s license. The security officer will use the identification card to query the visitor database by means of a card scanner. If a match is found, the officer will check the visitor in, which will generate a paper badge for temporary elevator access.
Visitor Interaction – Unannounced Visitors
Should a visitor arrive at the security desk that has not been entered into the system, the process will vary in that the security officer will need to gain a verbal approval from the tenant. When the security officer cannot find the visitor in the system, the officer will call a tenant designated individual. The officer will provide the visitor’s name and the name of the individual they are to meet. Once the tenant representative gives an approval, the officer will enter the visitor information in MyKastle and complete the check in process.
Should the tenant not be able to verify the visitor, or if security is unable to reach a designated individual for authorization, the visitor will be politely turned away. Security will not be able to provide access to unauthorized visitors.